In today’s era of digital advancement, contacting someone or an agency has become very easy. In the Philippines, you can use the telephone, send emails or social media to connect with people including Maya.
For those of you who plan to contact Maya which was previously known as PayMaya for customer service purposes such as asking for help after you make a transaction with Maya or simply to submit a complaint, you can do it in various ways.
Well, here we have summarized several communication channels that you can contact for your needs with Maya.
How to Contact Maya for Customer Service
Contacting Maya is currently very easy. You can contact them via the Maya Customer Hotline at (+632) 8845-7788 or at 1800-1084-57788. In addition, you can also contact Maya via email, social media or by visiting their office in person.
A. Contact Us
Using the phone is the most common and most efficient way. You can call the following number to connect with Maya Customer Service:
For Maya app concerns:
- Phone Number: (02) 8845-7788 (within Metro Manila) or Maya Customer Hotline (+632) 8845-7788
- Phone Number: 1800-1084-57788 (domestic toll-free for PLDT users)
- Phone Number: *788 (free using Smart)
For Maya Center concerns:
- Phone Number: (02) 8845-7777 (within Metro Manila)
- Phone Number: 1800-1084-57777 (domestic toll-free for PLDT users)
- Phone Number: *15177 (free using Smart, Sun, and TNT)
Hotline Operating Hours:
- Generally available daily from 8 AM to 7 PM.
- You can call after hours for emergency assistance (e.g., lost/stolen phone, unauthorized transactions).
B. Social Media
Social media has become a platform that is now commonly used to ask for help or send complaints to companies or agencies. The accounts below can be a place for you to submit complaints to Maya:
- Facebook: facebook.com/mayaiseverything/
- Instagram: instagram.com/mayaiseverything/
- Twitter (X): twitter.com/mayaofficialph
- Telegram: https://t.me/TeamMayaPH
- YouTube: youtube.com/channel/
- TikTok: tiktok.com/@mayaiseverything
- Linkedin: linkedin.com/company/mayaph
C. Office Address
You can also come to Maya’s office for “references, not direct inquiries.” Here is the complete office address:
- Located in: Launchpad
- Address: 6-9th Floor, Launchpad Building, Sheridan, Mandaluyong, Metro Manila, Philippines
- Google Map: Click here!
- Waze: Click here!
- Website: https://www.maya.ph/
D. Help Center
To get help with your account and transactions anytime, visit the Help Center. It’s your go-to place for:
- Finding answers to common questions and troubleshooting issues.
- Submitting a support ticket for specific concerns.
- Chatting live with a support agent.
- Checking the current status of our services.
How to visit the Help Center:
- Log in to Maya
- Go to your Profile
- Tap ‘Get help’
How to submit a ticket or chat with an agent:
- On the Help Center, tap ‘Chat with us’
- Choose a topic
- When asked if the article was helpful, tap ‘No’
- Tap ‘Raise a ticket’ or ‘Chat with an agent’
Download Maya App:
Those were some of the communication channels that you can use if you want to contact Maya. Hopefully the summary in our article can help you!