Are you planning to contact Chinabank (China Banking Corporation) in the near future? If yes, you don’t need to worry about how to do it. Now contacting them is very easy, you can contact Chinabank via phone, email or social media.
So, below we have summarized various communication channels from China Banking Corporation that you can contact to make your communication with them easier.
How to Contact Chinabank (China Banking Corporation)
With today’s technological advancements, contacting Chinabank (China Banking Corporation) has become easier. You can contact them by phone at (632) 888-55-888 or at 1-800-1888-5888. You can also contact Chinabank via email, social media or by visiting their office in person.
A. Customer Service Hotline
You can contact Chinabank through the following customer service hotline numbers:
- For calls within Metro Manila: (632) 888-55-888 (available 24/7)
- Domestic Toll-Free (PLDT): 1-800-1888-5888
- International Toll-Free Numbers:
- Hong Kong: 001 800-1-888-5888
- Italy: 00 800-1-888-5888
- Singapore: 001 800-1-888-5888
- USA: 011 800-1-888-5888
- Australia: 0011 800-1-888-5888
- Canada: 011 800-1-888-5888
- China: 00 800-1-888-5888
- Japan: 010 800-1-888-5888 and 0061010 800-1-888-5888 (mobile/payphone)
- Korea: 001 800-1-888-5888
- Thailand: 001 800-1-888-5888
B. Email
In addition to the phone number, you can also contact China Banking Corporation via the email below:
- For retail customers: online@chinabank.ph
- For retail credit card customers: creditcards@chinabank.ph
- For corporate customers: customercontactcenter@chinabank.ph
C. Online Form
You can find an online form on the “Contact Us” page of the Chinabank website: https://www.chinabank.ph/contact-us
D. Branches and ATMs
You can find a list of Chinabank branches and ATMs in the Philippines through their online locator: https://www.chinabank.ph/locator or https://www.cbs.com.ph/Branches.aspx
E. Social Media
China Bank ATMs are now available to accommodate your withdrawals and other banking transactions.
— Chinabank PH (@chinabankph) April 17, 2019
For your convenience, online services are also available 24/7 — Internet, Mobile and Phone Banking.
Thank you for banking with us. pic.twitter.com/EnCD0IazZ1
Social media is one of the platforms of choice for today’s young generation to send messages or contact banking institutions in the Philippines. You can use the same method to Chinabank through the official social media accounts below:
- Facebook: https://www.facebook.com/chinabank.ph
- Instagram: https://www.instagram.com/chinabank.ph/
- Twitter (X): https://twitter.com/chinabankph
- TikTok: https://www.tiktok.com/@chinabankph
- YouTube: https://www.youtube.com/@TheOfficialChinabankPH
- Linkedin: https://www.linkedin.com/company/china-bank-ph
F. Chinabank My CBC App
If you prefer to use a mobile application for banking, you can download the Chinabank My CBC application. Check through the following link:
G. Head Office
If you prefer to do banking guidance directly, you can also come to the Chinabank head office. Here are the addresses and active telephone numbers that you can contact:
- Address: Chinabank Building, 8745 Paseo de Roxas corner Villar Street, Makati City 1226, Philippines
- Telephone Number: (632) 8885-5555
- Fax Number: (632) 8892-0238; (632) 8885-5135
- Email Address (Investor Relations): investor-relations@chinabank.ph
- Website: http://www.chinabank.ph
- Google Map: Click here!
- Waze: Click here!
Important Note: Chinabank will discontinue its Tellerphone service on August 1, 2024. They encourage customers to use their Mobile App for banking needs.
How to Contact China Bank Savings (CBS)
For China Bank Savings (CBS), a subsidiary of Chinabank, you can use the following contact details:
- Customer Service Hotline:
- (632) 8988-9555 or (02) 8884-7878 or 8884-7622
- Monday to Friday: 8:30 AM – 5:30 PM, Manila time
- Email: customerservice.cbs@chinabank.ph
- Website:
- Domestic Toll-Free Numbers:
- PLDT: 1-800-1888-5888
- Digitel: 1-800-3888-5888 (Press 2 for China Bank Savings)
Important Note: When contacting Chinabank, be ready to provide your full name, contact details, and a clear explanation of your concern. This will help them assist you efficiently.
That was some important information regarding Chinabank’s communication channels that you can contact when you need help, send questions or submit complaints.