Being in the era of smartphones as a multi-purpose tool like today, contacting financial institutions such as banks has become easier. You can use your smartphone to do all of that. Start by making a phone call, sending an email, or visiting the official social media account of the banking institution you want to contact.
For those of you who are planning to contact Citibank Philippines in the near future for customer service purposes, you can do so in various ways as listed above.
So, for your convenience in contacting Citibank Philippines, below we have summarized several communication channels that you can contact to resolve your matters as quickly as possible.
Understanding Citibank Philippines’ Structure
It’s crucial to understand that Citibank has divested its consumer banking business in the Philippines to UnionBank. This means:
- If you are a consumer banking client (e.g., credit cards, savings accounts, personal loans): Most likely, your account has been transferred to UnionBank. You should primarily contact UnionBank for assistance. However, Citibank does still offer an email for consumer accounts that were not transferred.
- If you are a corporate or financial institution client: Citibank continues to operate its institutional banking business in the Philippines.
Contact Information for Citibank Philippines (Institutional Clients):
Citibank Philippines primarily focuses on its institutional clients (corporate and financial institutions) after the consumer business divestment.
Contact Information for Citibank Philippines (Consumer Accounts NOT Transferred to UnionBank):
While the vast majority of consumer accounts are now with UnionBank, Citibank provides a specific email for any concerns or questions relating to consumer accounts that were not transferred.
- Email Address:
servicephlf@citi.com
Note: Always verify the most up-to-date contact information directly from the official Citibank Philippines website or your banking documents.
How to Contact Citibank Philippines
You can contact Citibank Philippines through several available means. You can start by using a phone call to +632 8802 6000 or at +632 88947222. You can also contact Citibank Philippines via email, social media accounts or come directly to their office.
A. Contact Citibank via Contac Us
For matters such as asking questions, assistance with your problems with Citibank Philippines services or submitting complaints. The phone numbers and emails below can be contacted:
For Corporate Clients:
- Phone: +632 8802 6000
- Email: philippines.citiservice@citi.com
- Operating Hours:
- Day: Monday to Friday
- Hours: 08:30 – 18:00 (except holidays)
For Financial Institution Clients:
- Phone: +632 88947222
- Email: Philippines.citiservice.fi@citi.com
- Operating Hours:
- Day: Monday to Friday
- Hours: 08:30 – 18:00 (except holidays)
General Inquiries (likely for consumer accounts that were not transferred to UnionBank):
Call +63 2 8995 9999 (While no specific hours are given for this number, phone banking services are often 24/7. It’s best to check with them directly.)
B. Citibank Philippines Address
In addition to the phone number or email, you can also come directly to the Citibank Philippines office. Here is the complete address:
- Address: Citi Plaza, 34th Street Bonifacio Global City, Taguig City, Metro Manila 1634, Philippines
- Google Map: Click here!
- Waze: Click here!
C. Contact Citibank via Social Media
If you prefer to use social media to convey your complaints, here are the official Citibank Philippines social media accounts that you can go to to convey your complaints online:
- Facebook: http://www.facebook.com/citi
- Instagram: http://instagram.com/citi
- Twitter (X): https://twitter.com/Citi
- YouTube: http://www.youtube.com/citi
- Linkedin: http://www.linkedin.com/company/citi
D. Citi Mobile® App
You can also download the Citi Mobile® application for the convenience of your daily banking activities. You can refer to the following links to download on the Google Play Store or App Store:
- Apple App Store: https://apps.apple.com/us/app/citi-mobile/id301724680
- Google Play Store: https://play.google.com/store/apps/details?id=com.citi.citimobile&hl=en
Those are some of the communication channels from Citibank Philippines that we have summarized for you. Hopefully it can make your business with Citibank Philippines easier!