How to Request for Globe Reconnection

Connecting with people or working remotely via the internet is now more important than ever. Whether for business, personal communication, or online needs, Globe mobile plans can be a lifesaver. However, unavoidable circumstances can cause your Globe plan or line to be disconnected. This can be due to unpaid bills, exceeding your credit limit, or requesting a temporary disconnection while traveling abroad.

If you are a Globe user and find yourself in need of reconnecting your Globe line, don’t worry! Globe offers several convenient methods to get you back online quickly.

Understanding Why Your Globe Line Was Disconnected

Before requesting reconnection, it’s important to understand why your line was disconnected in the first place. Here are the common reasons:

• Unpaid Bills: This is the most common reason for disconnection. If your Globe bill remains unpaid after the due date, your service will eventually be cut off.
• Exceeding Credit Limit: For Globe postpaid plans with credit limits, exceeding this limit can lead to disconnection.
• Temporary Disconnection: You might have previously requested a temporary disconnection while travelling abroad.

How to Request for Globe Reconnection

There are four primary methods for requesting a Globe reconnection:

• Globe Online Payment Channels: This is a convenient and fast way to settle your outstanding balance and get your line reconnected.
• Globe Stores: Globe stores offer face-to-face assistance for reconnection requests and bill payments.
• Globe Contact Centers: Reach out to Globe’s customer service representatives via phone call for assistance with reconnection.
• GlobeOne App (for Postpaid Plans Only): This mobile app allows postpaid subscribers to manage their accounts and pay bills, potentially leading to faster reconnection.

A. Globe Online Payment Channels

This method is perfect for those who prefer a quick and contactless solution. Here’s what you need to do:

1. Visit the Globe Online Payment Portal: Head over to Globe’s official website (https://www.globe.com.ph/) and navigate to the “Payments” section.
2. Choose Your Payment Method: Globe offers various payment options like credit cards, debit cards, online banking, and over-the-counter payments through partner merchants. Select the most convenient option for you.
3. Enter Your Account Information: You’ll need to provide your Globe mobile number or account number to identify your account.
4. Settle Your Outstanding Balance: Enter the amount you need to pay to cover your outstanding bill. Make sure the amount includes any reconnection fees that might apply.
5. Complete the Payment: Follow the on-screen instructions to complete your chosen payment method.

Note: Once your payment is successfully processed, your Globe line should be reconnected within 2 hours.

B. Globe Stores

Globe stores provide a physical location for you to handle reconnection requests and payments. Here’s how to go about it:

1. Locate a Globe Store: Visit Globe’s website (https://www.globe.com.ph/) and navigate to the “Find a Store” section. You can search for a store near you by entering your address or zip code.
2. Visit the Store: Approach a customer service representative and inform them about your request for reconnection.
3. Settle Your Outstanding Balance: The representative will assist you in settling your outstanding bill. You can usually pay with cash, credit card, or debit card at the store.
4. Reconnection Processing: Once the payment is complete, the representative will initiate the reconnection process. The reconnection timeframe might vary depending on store procedures.

C. Globe Contact Centers

For those who prefer phone assistance, Globe contact centers offer a way to request reconnection remotely. Here are the steps:

1. Dial the Globe Contact Center Number: Depending on your Globe plan type, you can call the appropriate hotline number. Here’s a quick guide:
   • Globe Postpaid: Call 211
   • Globe Prepaid: Dial *143# from your Globe mobile phone.
2. Follow the Interactive Voice Response (IVR) System: Listen carefully to the automated prompts and choose the option for “Bill Payment” or “Reconnection.” You might be asked to enter your mobile number or account number for verification.
3. Speak to a Customer Service Representative: Once connected to a representative, explain your situation and request reconnection.
4. Provide Account Information: The representative might ask for additional information to verify your account.
5. Settle Your Outstanding Balance: The representative will guide you through settling your outstanding balance. You might be able to make a payment over the phone using your credit card details (subject to verification). Alternatively, they might provide instructions for settling your bill through other channels like online payments or Globe stores.
6. Reconnection Processing: The representative will initiate the reconnection process once your payment is confirmed. They will also inform you of the estimated timeframe for your line to be reactivated.

D. GlobeOne App (for Postpaid Plans Only)

The GlobeOne app allows postpaid subscribers to manage their accounts conveniently. Here’s how to potentially expedite your reconnection using the app:

1. Download and Install the GlobeOne App: Search for “GlobeOne” on the Apple App Store or Google Play Store and download the app on your smartphone.
2. Register or Login: If you’re a new user, register for a GlobeOne account using your mobile number. Existing users can log in using their registered credentials.
3. View Your Bill: Once logged in, navigate to the “Bills & Payments” section to view your outstanding balance.
4. Settle Your Outstanding Balance: The app might offer various payment options like credit cards, debit cards, or linking your bank account. Choose your preferred method and follow the on-screen instructions to complete the payment.

Note: While the GlobeOne app can facilitate faster bill payments, reconnection might still require additional processing time depending on your specific situation.

Additional Considerations for Globe Reconnection

• Reconnection Fees: Be aware that there might be reconnection fees associated with reactivating your line. These fees typically range from Php 50 to Php 150, depending on the disconnection reason and the chosen reconnection method.
• Grace Period: In some cases, Globe might offer a grace period before service disconnection. This allows you to settle your outstanding balance before your line gets cut off.
• Retention Offers: If you’ve been a loyal Globe subscriber with a history of on-time payments, contacting customer service might lead to retention offers. These offers could involve waiving reconnection fees or offering payment plans for your outstanding balance.