How to Pay Your PLDT Bill Using GCash

How to Pay Your PLDT Bill Using GCash

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As part of a society that lives in the midst of rapid technological developments like today, staying connected is essential. PLDT, the leading internet service provider in the Philippines, offers reliable plans to keep you connected. However, managing bills can sometimes feel like a chore. Luckily, GCash, a popular mobile wallet app, provides a convenient and secure way to pay your PLDT bills.

For those of you who are PLDT users and also benefit from GCash services, we have created an article that discusses how to pay your PLDT bills using GCash. We will discuss the process step by step, to ensure a smooth and hassle-free experience for you.

How to Pay Your PLDT Bill Using GCash

Benefits of Paying PLDT Bills with GCash

There are several advantages to using GCash for your PLDT bill payments:

  • Convenience: You can pay anytime, anywhere, straight from your smartphone. No need to travel to payment centers or wait in long queues.
  • Security: GCash utilizes secure encryption technology to safeguard your financial information.
  • Real-Time Updates: Payments are reflected in your PLDT account almost instantly, preventing late payment penalties.
  • Transaction History: GCash maintains a record of your transactions, allowing you to easily track your spending.

Pay Your PLDT Bill Using GCash

Please follow the easy-to-understand guide below on how to pay your PLDT bill using GCash.

Before You Begin:

  • Ensure you have a GCash account registered and verified with your mobile number.
  • Top up your GCash wallet with sufficient funds to cover your PLDT bill amount.
  • Have your 10-digit PLDT account number readily available.

How to Pay Your PLDT Bill Using GCash (Step-by-Step Guide):

1. Launch the GCash App: Locate the GCash icon on your smartphone’s home screen or app drawer and tap to open the application.

Launch the GCash App

2. Log In: Enter your four-digit MPIN (Mobile Personal Identification Number) to securely access your GCash account.

3. Navigate to Pay Bills: On the GCash main screen, look for the “Pay Bills” section. It might be displayed directly on the home screen or accessible through a dedicated “Bills” tab.

Navigate to Pay Bills

4. Select Biller Category: Within the “Pay Bills” section, you’ll encounter a list of biller categories. Find and select “Telecoms” or a similar category encompassing telecommunication providers.

Select Biller Category

5. Choose PLDT: Under the “Telecoms” category, locate and tap the “PLDT” icon.

Choose PLDT

6. Enter Account Details: A new screen will appear, prompting you to enter your PLDT account information. Here’s what you need to provide:

  • Account Number: Input your complete 10-digit PLDT account number. Ensure accuracy to avoid payment delays or errors.
  • Amount: Enter the exact amount of your PLDT bill payment. You can usually find the amount due on your latest PLDT bill statement or online account.
Enter Account Details

7. Optional: Service Selection (For Specific Services): In some instances, GCash might offer a selection for specifying the PLDT service you’re paying for. This could be helpful if you have separate accounts for landline and internet services. Choose “PLDT Landline” if you’re solely paying for a landline, or “PLDT DSL/PLDT Fibr” if your account includes both internet and landline services.

8. Review and Confirm: Carefully review all the entered details, including your PLDT account number, payment amount, and (if applicable) chosen service type. Once everything is accurate, proceed by tapping the “Next” or “Confirm” button (depending on the GCash app version).

Review and Confirm

9. Review Payment Summary: A final confirmation screen will display a summary of your transaction. This includes the biller name (PLDT), your account number, amount to be paid, and any applicable fees. Double-check everything meticulously before proceeding.

10. Finalize Payment: If all the information is correct, tap the “Pay” button to complete the transaction. GCash might prompt you to re-enter your MPIN for additional security verification.

11. Confirmation and Receipt: Upon successful payment, GCash will display a confirmation message on your screen. You’ll also receive an e-receipt for the transaction via the email address linked to your GCash account.

Here is an example of short steps:

  1. Log-In to GCash App
  2. Select “Pay Bills”
  3. Look and select PLDT
  4. Provide necessary fields:
    • Account number
    • Area code + Telephone number
    • Select Service if PLDT Landline or PLDT DSL
    • Amount
    • E-mail (where Acknowledgement Receipt will be sent)
  5. Select “Next” at the upper right of the screen
  6. If details are correct, select “Confirm” at the upper right of screen
  7. Payment confirmation will appear, and you’ll also receive an e-mail on e-mail address provided

Below we also include an example of a guide in video form on the YouTube platform:

Additional Tips

  • Save Biller for Future Transactions: For convenience, consider saving PLDT as a biller on your GCash app. This eliminates the need to search for PLDT every time you need to make a payment.
  • Schedule Payments (Optional): GCash offers a bill payment scheduling feature (subject to availability). This allows you to set up automatic payments for your PLDT bills on specific dates, ensuring you never miss a due date.
  • Monitor Transaction History: Keep track of your PLDT bill payments by reviewing your transaction history within the GCash app. This helps maintain organized records and provides proof of payment if needed.

Troubleshooting Potential Issues

  • Payment Failure: If your GCash payment encounters an error, the app will usually display an error message indicating the reason for the failure. Common reasons include insufficient funds in your GCash wallet, incorrect account details, or temporary system glitches. Here’s how to address these issues:
    • Insufficient Funds: Ensure your GCash wallet balance covers the total amount of your PLDT bill payment. Top up your GCash wallet if necessary.
    • Incorrect Account Details: Double-check your entered PLDT account number and amount payable for any typos or discrepancies.
    • Temporary System Glitches: In rare cases, temporary system issues might hinder transaction processing. Try again after a few minutes or contact GCash customer support for assistance.
  • Payment Not Reflected: While payments are usually reflected in your PLDT account almost instantly, there might be a slight delay in rare instances. Allow up to 24 hours for the update to show in your PLDT account. If the payment isn’t reflected after 24 hours, contact PLDT customer service to inquire about the status.

Alternative Methods for Paying PLDT Bills

While GCash offers a convenient and efficient way to settle your PLDT bills, here are some alternative payment methods you can consider:

  • PLDT Online Portal: You can pay your PLDT bills directly through their online portal using your debit/credit card or bank account.
  • Over-the-Counter Payments: Visit authorized PLDT payment centers, Bayad Centers, or partner stores like SM Malls and Robinsons Malls to settle your bills with cash or debit card.
  • Mobile Banking Apps: Several Philippine banks allow bill payments through their mobile banking applications. Check if your bank offers the option to pay PLDT bills and follow their in-app instructions.