How To Know Your PLDT Mbps

How To Know Your PLDT Mbps

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In today’s digital age, a reliable internet connection is no longer a luxury, it’s a necessity. Filipinos across the archipelago rely on PLDT for their internet needs, with its fiber optic and DSL plans offering a range of speeds.

But how do you know exactly what speed you’re subscribed to and what you’re actually getting? Here, we’ll explore several methods to determine your PLDT Mbps (megabits per second) and ensure you’re getting the most out of your plan.

How To Know Your PLDT Mbps

Understanding Mbps

Mbps is the unit used to measure internet speed. It refers to the millions of bits your internet connection can transfer in one second.

Higher Mbps translates to faster download and upload speeds, allowing you to stream videos, play games, and download large files with minimal lag.

How To Know Your PLDT Mbps

To check how many Mbps are on your PLDT, you can use several methods such as checking your PLDT bill, visiting the PLDT website, using the PLDT application and by doing an internet speed test.

A. Checking Your PLDT Bill

The most straightforward way to determine your subscribed PLDT Mbps is by referring to your monthly bill. Look for the section detailing your internet plan.

It should clearly state the download and upload speeds included in your package. This method provides a definitive answer to your subscribed speed but doesn’t necessarily reflect the actual performance you’re experiencing.

B. Visiting the PLDT Website

PLDT offers a user-friendly online portal to manage your account. Here’s how to find your subscribed Mbps through the PLDT website:

  1. Visit the PLDT Home website (https://pldthome.com/).
  2. Log in to your My PLDT account using your registered email address and password.
  3. Navigate to the “Plans” section of your account dashboard.
  4. Locate your current internet plan. The details should display your subscribed download and upload speeds.

This method is convenient and provides a clear picture of your subscribed speed directly from the source.

C. Utilizing the PLDT App

For added convenience, PLDT offers a mobile app for managing your account. Here’s how to find your subscribed Mbps using the PLDT app:

  1. Download and install the “PLDT Home Telpad” app from the Apple App Store or Google Play Store.
  2. Launch the app and log in using your My PLDT credentials.
  3. Tap on the “Services” tab and locate your internet plan.
  4. The plan details should display your subscribed download and upload speeds.

Similar to the website method, the PLDT app allows you to easily access your subscribed Mbps on the go.

D. Performing an Internet Speed Test

While the previous methods reveal your subscribed speed, they don’t necessarily reflect the actual performance you’re getting. To gauge your real-time internet speed, you can perform an internet speed test. Here’s what you’ll need:

  • A computer or mobile device connected to your PLDT internet.
  • A reliable internet speed test website.

There are several reputable options available, including:

Here’s a general process for conducting an internet speed test:

  1. Open your chosen speed test website in a web browser.
  2. Ensure you’re connected to your PLDT Wi-Fi network.
  3. Click the “GO” or “Start Test” button.
  4. The website will analyze your internet connection and display results for download speed, upload speed, and latency (ping).

Interpreting Your Speed Test Results

Once the test finishes, you’ll see your download speed, upload speed, and ping displayed in Mbps and milliseconds (ms) respectively. Here’s a breakdown of what these terms mean:

  • Download Speed: This indicates how fast your internet can receive data, essential for downloading files, streaming videos, and browsing websites.
  • Upload Speed: This refers to how quickly your internet can send data, crucial for video conferencing, online gaming, and uploading files.
  • Ping: This measures the time it takes for data to travel between your device and the server you’re connected to. Lower ping times are desirable for smooth online gaming and real-time applications.

Discrepancy Between Subscribed and Actual Speeds

While internet speed test results provide valuable insight into your real-time performance, they might not always perfectly match your subscribed PLDT Mbps. Here’s a deeper dive into the reasons behind this discrepancy:

  • Network Congestion: During peak usage hours, particularly evenings and weekends, more users are actively utilizing PLDT’s network. This increased traffic can lead to temporary slowdowns, causing your actual speeds to fall below your subscribed Mbps.
  • Wi-Fi Signal Strength: The strength of your Wi-Fi signal significantly impacts your internet speed. If you’re connected from a distance or through walls, the signal can weaken, resulting in slower speeds than what your plan offers.
  • Internal Network Issues: Internal wiring problems within your home network can also hinder your internet speed. Faulty cables or outdated equipment can restrict the data flow, leading to a gap between subscribed and actual Mbps.
  • Internet Service Provider (ISP) Throttling: In some cases, ISPs might throttle internet speeds during peak usage times to manage network congestion. While not always noticeable, throttling can cause your actual speeds to be lower than advertised.
  • Background Applications: Even if you’re not actively downloading or streaming, background applications running on your devices can consume bandwidth. This hidden data transfer can affect your perceived internet speed.

Resolving Discrepancies and Maintaining Optimal Speeds

Here are some steps you can take to address discrepancies and maintain optimal internet speeds:

  • Run Internet Speed Tests at Different Times: Conduct speed tests throughout the day, including peak and off-peak hours. This can help identify if congestion is a contributing factor.
  • Test with a Wired Connection: Temporarily connect your computer directly to the router using an ethernet cable. If the speed improves significantly, it suggests a Wi-Fi issue requiring troubleshooting.
  • Optimize Your Wi-Fi Network: Change the Wi-Fi channel on your router to avoid interference from neighboring networks. Additionally, consider upgrading to a newer router with a wider range and better handling of multiple devices.
  • Contact PLDT Customer Service: If you’ve exhausted troubleshooting steps and the discrepancy persists, reach out to PLDT customer service. They can investigate potential network issues in your area or diagnose any technical problems with your connection.

Optimizing Your PLDT Internet Speed

If your internet speed test results are consistently lower than your subscribed Mbps, here are some steps you can take to optimize your connection:

  • Restart Your Modem and Router: Power cycling your modem and router can sometimes clear temporary glitches and improve performance. Turn off both devices for 30 seconds, then power them back on and wait for them to fully boot up.
  • Check Wi-Fi Interference: Certain electronic devices can emit signals that interfere with Wi-Fi signals. Try moving your router away from cordless phones, microwaves, and other wireless devices. Additionally, consider using the 5 GHz band on your router if available, as it offers less congestion compared to the 2.4 GHz band.
  • Test with a Wired Connection: To eliminate potential Wi-Fi issues, connect your computer directly to the router using an ethernet cable. If the speed improves significantly, it suggests a problem with your Wi-Fi network.
  • Upgrade Your Wi-Fi Router: Older routers might not be equipped to handle the demands of modern internet usage. Consider upgrading to a newer router with the latest Wi-Fi standards (e.g., Wi-Fi 6) for better speed and range.
  • Contact PLDT Customer Service: If you’ve exhausted all troubleshooting options and your internet speed remains significantly lower than subscribed, contact PLDT customer service for further assistance. They can investigate potential network issues in your area or troubleshoot any technical problems with your connection.

Additional Tips for a Smoother Internet Experience

Here are some additional practices to ensure a smooth internet experience:

  • Limit Simultaneous Users: The more devices connected to your Wi-Fi network, the more it can strain your bandwidth. Disconnect unused devices or consider bandwidth management tools to prioritize essential devices.
  • Close Background Applications: Background applications running on your computer can consume bandwidth even if you’re not actively using them. Close any unnecessary programs before engaging in bandwidth-intensive activities.
  • Update Your Software: Outdated software can sometimes lead to performance issues. Regularly update your operating system, web browser, and other applications to ensure optimal performance.