12 Ways to Contact BPI, Submit Complaints and Questions Easily & Quickly!

Are you planning to contact BPI (Bank of the Philippine Islands) in the near future? Don’t worry, it’s really easy to contact them now. You can contact BPI by phone, email or even via social media.

Well, here we have deliberately summarized various communication channels from Bank of the Philippine Islands that you can contact to make your communication with the bank easier.

A graphic titled 'How to Contact BPI' featuring a young woman wearing a headset and smiling, next to the red and gold BPI logo. Small icons for customer service are at the bottom
A graphic titled ‘How to Contact BPI’ featuring a young woman wearing a headset and smiling, next to the red and gold BPI logo. Small icons for customer service are at the bottom.

How to Contact BPI (Bank of the Philippine Islands)

In today’s digital era, contacting Bank of the Philippine Islands is very easy. You can call them directly at (+632) 889-10000 or at 1-800-188-89-100. In addition, you can also contact them via social media or even come directly to their office.

A. Via Corporate Office – BPI

Bank of the Philippine Islands:

  • Address: Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226 (Dela Rosa Street, Paseo de Roxas, Makati, Metro Manila, Philippines)
  • Google Map: Click here!
  • Waze: Click here!

B. Contact BPI via Phone

The numbers below are available for you to contact if you need assistance from BPI or just want to submit a complaint:

  • 24-hour BPI Contact Center (Metro Manila): (+632) 889-10000
  • Domestic Toll-Free Number (outside Metro Manila, using PLDT): 1-800-188-89-100
  • BPI Preferred Dedicated Line: (+632) 7791-0077
  • International Toll-Free Numbers: BPI provides a list of international toll-free numbers depending on your location and carrier. You can find this list on their “Contact Us” page. If your country isn’t on the list, please dial the international access code, followed by 63, then 2, and finally 88910000 (+63+2+88910000). For example, if you are in Indonesia and using Indosat, you can call 001-803-6310-032.
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C. Contact BPI via Online

A screenshot of the BPI BEA Chatbot interface overlaying a background image of people in an agricultural setting. The chat window displays the welcome message from 'BEA Chat, your BPI everyday assistant,' and a text box for the user to type a message
A screenshot of the BPI BEA Chatbot interface overlaying a background image of people in an agricultural setting. The chat window displays the welcome message from ‘BEA Chat, your BPI everyday assistant,’ and a text box for the user to type a message.

Contact Bank of the Philippine Islands online on its official website. Visit the “contact us” page or chat via chat in the chat bot column.

  • BPI Website Contact Form: You can fill out a contact form on the BPI website’s “Contact Us” page (https://www.bpi.com.ph/about-bpi/contact-us).
  • BEA Chat Bot: You can also chat and ask about BPI and its services in the “BEA Chat Bot” chat column. Visit the BPI website at “https://www.bpi.com.ph/home“, then on the bottom right corner of the main page click “Let’s Chat”.

D. Contact BPI by Visiting a Branch

You can visit any BPI branch during operating hours. You can find a branch near you using their branch locator on the BPI website. Keep in mind that some branches may have specific operating hours.

E. Contact BPI via Social Media

Contacting the official social media of Bank of the Philippine Islands is one of the interesting and contemporary options. Currently, this method is becoming a popular choice, especially among young people. You can follow and send complaints or questions to the official BPI account below:

  BPI One Ayala: BPI Branch at 1 Ayala Ave, Ayala center. Makati City!

F. Banking Application from BPI

A screenshot of the BPI (Bank of the Philippine Islands) mobile application page on the Google Play Store, showing the app icon, title, ratings, 'Install' button, and promotional screenshots of the app's features
A screenshot of the BPI (Bank of the Philippine Islands) mobile application page on the Google Play Store, showing the app icon, title, ratings, ‘Install’ button, and promotional screenshots of the app’s features.

Don’t forget to download and install the BPI application for the convenience of your daily financial affairs with Bank of the Philippine Islands. You can download it via the link below:

  • Apple App Store: Click here!
  • Google Play Store: Click here!
  • Huawei AppGallery: Click here!

G. Investor Relations & Shareholder Services

To contact investor relations & shareholder services, you can check the following addresses:

1. BPI Investor Relations Office

  • Address: 25F, Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226
  • Phone: (+632) 8663-6733
  • Email: investorrelations@bpi.com.ph

2. Stock Transfer Service, Inc.

  • Address: 34/F Rufino Pacific Tower, 6784 Ayala Avenue, Makati City
  • Phone: (+632)8403-2410, 8403-2412, 8403-3433, 5310-3671, 5310-1351, 5310-1343
  • Email: bpi.shareholders.services@stocktransfer.com.ph

3. Office of the Corporate Secretary

  • Address: 28F, Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226

4. BPI Sustainability Office

  • Address: 25/F Ayala Triangle Gardens Tower 2, Paseo de Roxas cor. Makati Ave., Makati City 1226
  • Email: sustainability@bpi.com.ph

5. BPI Corporate Communications

  • Address: 22/F Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226
  • Email: corporateaffairs@bpi.com.ph

So, those are some of the Bank of the Philippine Islands’ communication channels that we can share with you. There are various communication channels you can contact if you need assistance or want to submit suggestions or complaints. We hope this is helpful!

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